FAQs
Product & System
Do pillow covers include inserts?
Our pillow covers and inserts are sold separately, allowing you to reuse inserts and switch up your look seasonally (talk about a storage space saver!). If you're new to our system, we strongly recommend starting with our inserts (they're truly something special and are made to fit the matching sized cover to eliminate the guesswork or the need to "size up"). We have some style and sizing guides in the highlights of our Instagram if you need some further design inspo!
What size insert do I need?
No guesswork required! Our inserts are a perfect fit to our covers, intentionally oversized and extra stuffed to create that full, plump, designer-style look. Just select the insert that matches your cover size!
What are your covers and inserts made of?
Our pillow covers are made from 100% cotton or linen in original designs, created in small runs rather than mass-produced. Our inserts have a 100% cotton casing filled with faux-down, engineered to hold their shape and bounce back better than real down, year after year.
Do you offer design help?
We don't officially offer design consultations anymore, but we're happy to help where we can—send over a picture of your space and any color or collection preferences to hello@wovennook.com, and we'll do everything possible to support!
Shopping
Do you offer free shipping?
Yes—we offer free shipping on all domestic orders over $100. Orders ship within 2–3 business days and typically arrive within a week, and tracking is provided once your order leaves our fulfillment center.
When are you restocking?
Restock timelines vary by pattern, and some styles may not be returning. If there's a specific cover you're hoping for, let us know here (but please be patient with us as we sift through our messages 😊) or email hello@wovennook.com for a quicker reply, and we'll be happy to check for you. In the meantime, be sure to sign up for back-in-stock notifications on the product page so you'll be the first to know if and when that specific product returns!
When is the next collection dropping?
Collections typically launch seasonally, and some designs sell out before they restock. Sign up for email and SMS updates to be the first to know and get early access.
Orders & Returns
What is the status of my order?
Please reach out to hello@wovennook.com with your order number. Our team will get back to you as quickly as possible.
I need to make a return or exchange.
We're sorry you aren't happy with your order, but we're here to make it right! We accept returns within 30 days of purchase. Products must be in original condition and returned in their correct, original packaging sleeve. Return shipping is the customer's responsibility unless the item arrived with a manufacturing defect, in which case we'll cover it. To process a return or exchange, please email hello@wovennook.com with your order number and any applicable info, and we'll get back to you as soon as possible.
For full instructions, visit our Returns / Shipping page.
Care
How do I wash my covers?
Our basic cotton pillow covers are machine washable on a gentle cycle. Be sure to zip them closed before washing, wash in COLD water, and air dry flat.
For linen, faux leather, or velvet pillow covers, DO NOT machine wash—spot clean with a damp cloth and air dry flat.
Our inserts are machine washable too—cold water, gentle cycle, air dry only. For regular maintenance, fluff by hand periodically, and spot clean when needed.
For the full care guide, including ironing, storage, and insert lifespan, see our Care & Maintenance page.
My cover shrunk after washing. What happened?
If a cover was washed in hot water or dried on high heat, some shrinkage can occur, especially with natural fibers. Always wash cold or spot clean, and air dry flat.